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Co-creating a new museum with the community

DESCRIPTION

For 18 months the team of Coventry Transport Museum, led by Laura Musgrave, the Community Engagement Officer, worked on how to apply a more human-centered approach to organization of museum exhibitions. Instead of just showing the history of Coventry’s transport industry to the people the museum authorities preferred to focus on presenting it through the stories of people who have lived and worked here. The Museum houses the largest publicly owned collection of British motor vehicles in the world, and tells the story of Coventry, its people, and its transport history. During an intense 18 months, the team worked on redesign and redevelopment of the museum and conducted interviews, surveys, observations, and prototyping sessions, gathering regular and frequent feedback from audiences. The museum staff made contacts out in the community. They went to the library and a senior home to meet people all over the city and ask them about their expectations, experience and motivations.

JUSTIFICATION

A good example of a cultural institution (museum) that used design thinking toolkit to build a deeper and more personal link to city residents. The outcome is the change of the museum space that influences emotions and reflections of the visitors.

REFERENCES

https://designthinkingformuseums.net/2016/02/02/coventry-transport-museum/

 

 

TYPE OF EXAMPLE

 

GOOD

DETAILS

AUTHORS

Coventry Transport Museum

YEAR

2015

PREPARED FOR

Coventry Transport Museum

COUNTRY

UK

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